Élite Consulting

At Gleni we know how much our products are worth, but we also know that these are high-end and valuable items and that the customer, before proceeding with the purchase, wants to have the certainty of having someone to assist him on the other side, someone who can flee his every doubt and that has the correct and complete answer to any question.

Sometimes the questions that are asked are exhausted in a single phone call while other times it happens that the customer needs to establish a real trust relationship with those on the other side of the phone. Sometimes he maybe prefer to write or call several times, even just for have confirmation of a detail.

Our company is artisanal but our staff consists of several members. So, the person who answers the phone is not always the same one. Obviously, this situation could sometimes create fears in the client who finds himself every time having to speak with different operators.

To avoid this situation which for us may be completely normal but which could provoke reticence in you, we have decided to create the ÉLITE CONSULTANCY program.

This is a customized consultation that our staff offers, helping you and guiding you in every step of the purchase, from the choice of the item to the actual purchase and to the delivery of the goods.

By taking advantage of the Élite advice, you will be entitled to a consultation entirely dedicated to you and you will have a personal assistant who will follow you constantly and who will respond to your every doubt.

Read more below the photo in the "Description" table.

By purchasing an Elite Consultancy, you will receive the following advantages:

You will be assigned a personal consultant who will accompany you step by step from the choice to the purchase of the product. It will never be replaced during consultancy, except for exceptional reasons.
You will receive all the information you will need with the help of videos and photos prepared exclusively for you.
You will be constantly updated on the status of your order, when it is a custom product purchased in our LABORATORY. You will receive photos of the preparation of your article.
Your consultant will monitor the shipment of your order, acting promptly where necessary.
You will have priority over all other customers: your emails will be processed first and you can take advantage of a priority phone line (Whatsapp available), so you can talk to your consultant without waiting times.
Your shipment will also have priority over all other shipments. Your package will not be queued with other orders.
You will receive a preview with photos and information about new GLENI collections and new products. You will have the chance to buy them before everyone else and before they are available online.
You will have private promotions on our items, with advantageous discounts and private occasions.

The Elite consultancy will have a duration of 2 months starting from the day of purchase.

During these 2 months, you can contact the consultant as many times as you want, by phone, by chat or by e-mail and ask any kind of question.

At the end of these two months, the Elite Consultation contract will end and if you still need an operator dedicated to you, you will have to buy a new consultancy again.

Product questions

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- The Elite consulting is a service offered by Gleni Srl to its customers, through the support of specialized consultants.

- The cost of this service is € 50+VAT. If you want to benefit of this service, you need to proceed with an order and with the consequent check-out of your cart.

- If the payment is made through Paypal, the service is immeditely effective. If the payment is made through a wire transfer, the service is activated by the moment of the good reception of payment.

- The consultant will offer you all the services indicated in the table "Description" here above.

- The service lasts two months. During this period, you can benefit of a personal consultant and place n° x orders. You, obviously, are not obliged to place any order during the lasting of this service.

- Because orders are not obligatory, you are not allowed to ask for any kind of refund in case you don't place any order. Our consultants, in fact, have in any case carried out the job for which the consulting was requested.

- At the end of these two months of consulting, the renewal WON'T BE automatic. You will have to place a new order in case you still need a personalized consulting.