How to order a bag in our lab

Do you like the products in our boutique but you aren’t sure that the colour in which they were made matches your look perfectly? Do you like one model of the bag but you would like it to be made of crocodile instead of python? Are you looking for a unique and exclusive bag of which you can proudly say: “only I can have it”?

Well, if you are not satisfied with what we offer in the boutique but you want to be the undisputed creator and protagonist of your style, you just have to enter our laboratory and create the bag of your dreams yourself, choosing your favourite model among the many available and customizing it in the colour, in the type of exotic leather, in the finish and in the colour of the accessories.

Today we will explain how to order your personalized bag in our laboratory. This is a fairly simple and fast operation but it will be able to give you a lot of satisfaction and make you feel unique.

come visit our lab to manufacture the bag of your dreams

There are actually two ways to go:

– you can choose a bag to be made from those proposed by Gleni within the Lab, for which you have already suggested variations of leather and colour available in stock, so as to optimize costs and reduce production times; You can choose from the options we propose within the lab, so to optimize the costs and reduce the production time : there you already know the price, the leather and the colour available in stock.

– you can decide to have your favourite model made (choose from our available models) and customize it with the leather and the colour you like best.


Let’s consider the first hypothesis, namely that of ordering one of the bags proposed within our Lab, of which, based on the colours and availability of the leather in stock, you have already been indicated a purchase price. If you like one of these models and among the colour and leather variants there is one that has kidnapped your heart, you just have to put the chosen article in the colour variant you like most inside the cart and check out.

At check-out choose the PRE-ORDER or BANK TRANSFER option. By doing so, we will receive the notification of your order and, after having processed it to check whether all the raw material is still available (in fact, there may be the remote possibility that the same skin that you have chosen for the realization of your bag has been already selected by some other customer who made his order shortly before yours), we will confirm the estimate of the cost of the bag made to order, the shipping costs (if excluded) to the place of destination of the goods and, if you are thereby contacting from a country outside the European Union, the costs for Cites certification.

In the quotation you will also find our bank details to use for the payment to confirm the order. The payment will be divided as stated below:

40% of the entire amount indicated in the quotation must be paid upon confirmation of the order itself;

– the remaining 60% will be paid before shipment of the order itself, as soon as you are informed that your bag is ready.

Choose between our colors the one you like for your bag


With the quotation, you will also receive by email our TERMS AND CONDITIONS reffering to made-to-order orders, where you will also find our payment terms and all the conditions relating to the return and refund of the goods ordered. Before proceeding with the confirmation of your order by bank transfer, we recommend that you carefully read the rules of our “terms and conditions”, understand every part of them, and sign the sheet for acknowledgement.

The document, signed legibly, must then be sent back to Gleni by e-mail to the e-mail address gleni@gleni.it together with the payment receipt of 40% of the entire amount by bank transfer.

As soon as we receive both the payment receipt confirming your order and the sheet of Terms and Conditions signed by you, we will consider your order confirmed and we will put your bag into production.


Manufacturing times, except for unforeseen circumstances or reasons not dependent on our will, vary from 40 to 60 working days starting from the day of receipt of payment on our bank account.

As soon as the bag is ready for delivery, Gleni will notify you by sending an email. All you have to do is pay the remaining 60% of the entire amount as a quote by bank transfer and also send us this payment receipt.

In the meantime, Gleni will prepare all the necessary documentation for the shipment of the package which, as you already know, is entrusted to our Poste Italiane express service. The shipment is fully traceable thanks to the AWB code that will be provided to you by e-mail as soon as the courier will come to the boutique to collect the package and is insured, that is to say, in case of loss or damage to the package, the customer the full value of the bag will be refunded.

elite consultancy program to get the best out of our products


Once you receive the package with the bag of your desires you just have to discover it in all its beauty, exclaim – Wow, how wonderful – and go out immediately to show your precious purchase with pride to all your friends. If you want to leave us a review on your impressions and how you found your bag and the customer service Gleni, we will thank you for your availability by offering you a 10% discount to be used on your next purchase in a boutique or in our laboratory.

Do you want to make your bag to order but you don’t like our proposals? Choose to be yourself and create your bag according to your tastes and needs. Ask us how or don’t miss our next article!

Did you like this article? Leave us a comment below!

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